contact_customer_support

Fix code indicating the error requires manual intervention from Zebo support.

What this means

The Commerce API has determined that your error cannot be resolved through API calls, parameter changes, or retries—it requires manual intervention and investigation by the Zebo support team. This fix code appears when the error stems from account-level configuration issues, platform limitations, edge cases requiring engineering attention, or scenarios where system state needs administrative correction. For example, if you're scheduling a payout but your application's payout configuration has a platform-level restriction that can only be adjusted by support, or if you encounter an unknown_error when creating a new order that represents an unhandled edge case requiring engineering investigation.

When you see this fix code, collect the complete error response including the error code, timestamp, and full request details, then reach out to support with this information. Unlike change_request_parameters where you can fix it yourself or repeat_same_request where time resolves it, this fix code explicitly signals that only Zebo support has the tools and access necessary to diagnose and resolve your specific issue.

Example error response

{
  "error": {
    "type": "unknown_error",
    "cause": "unknown",
    "code": "1923",
    "message": "unexpected system error",
    "detail": "An unexpected error occurred while processing your request. Our team has been notified and is investigating.",
    "fix_code": "contact_customer_support",
    "url": "https://commerce.zebo.dev/e/1923"
  }
}

Related errors

• unknown_error - Often requires support intervention
• abandon_request - Alternative fix code for unresolvable errors